Frequently Asked Questions
Shipping & delivery
How long does shipping take?
We ship from US warehouses, so most orders arrive in 3–7 business days. Expedited options (1–3 days) are available at checkout.
Is shipping free?
Yes — on orders over $35. Standard shipping rates apply below that threshold.
Do you ship internationally?
Not yet. We currently ship within the continental United States only. Sign up for our newsletter to be notified when we expand.
How do I track my order?
You'll receive a tracking link by email within 1–2 business days of placing your order.
Returns & guarantee
What's your return policy?
30 days, no questions asked. If a product doesn't fit your routine, email us at hi@pausora.com and we'll make it right.
Are there products I can't return?
For hygiene reasons, opened items used directly on skin or body can't be returned unless they arrive damaged. We'll always honor damage claims with photo evidence.
Who pays for return shipping?
We do. We'll send you a prepaid return label so a 30-day satisfaction guarantee actually means satisfaction.
Products & ingredients
How do you choose what to sell?
Every item passes our curation filter: does it create a pause that's worth taking? That's it. We test products ourselves before they make it to the catalog — if we wouldn't keep it on our own nightstand or kitchen counter, it doesn't make the cut.
Why such a small catalog?
On purpose. We curate hard so you don't have to scroll for hours. New arrivals are added every few weeks; items that don't earn their place are quietly retired.
Are your products tested on animals?
We do not source from suppliers who test on animals. The makers we curate share our cruelty-free stance.
Are products safe for sensitive skin?
Many of our items are formulated for sensitive skin and fragrance-free options are clearly marked. We recommend patch-testing any new topical product on a small area first. Email us for ingredient questions before ordering.
Do you offer gift wrapping?
We're working on it. For now, our packaging is designed to feel gift-ready out of the box — recyclable kraft mailers with tissue and a hand-numbered sticker on every order.
Account & support
Do I need an account to order?
No. Guest checkout is welcome. Creating an account lets you track orders, save addresses, and access order history.
How do I contact support?
Email hi@pausora.com. We answer within one business day, Monday through Friday.
Do you partner with creators?
Yes — we collaborate with select wellness creators and journalists. Send a brief intro and link to your platform to hi@pausora.com.
Wholesale or retail partnerships?
We're exploring small boutique partnerships. Reach out and tell us about your space.