Refund policy

30-Day Returns

You have 30 days from delivery to request a return. Items must be unused and in original packaging.

How to Start a Return

Email hi@pausora.com with your order number, items, and reason. We respond within 1-2 business days.

Refunds

Approved refunds are processed within 5-7 business days to your original payment method.

Damaged or Wrong Items

Contact us within 7 days of delivery. We will send a replacement or full refund — no return shipping required.

Non-Returnable Items

• Final Sale items
• Opened personal care products
• Gift cards

Exchanges

We do not offer direct exchanges. Return the original item and place a new order.

Contact

hi@pausora.com | Pausora c/o Bobeda Group LLC, 407 Lincoln Rd Suite 6H PMB 1432, Miami Beach FL 33139